Downtime Reported: Wed, 14 Sep 2016 05:40:03 +0000
Unfortunately I must be the one to inform you that Virtual6 services in France, Roubaix have hereby been terminated indefinitely, resulting in complete data loss for customers and ourselves. The decision has been made as a result of the past weeks service outage, the second extended downtime period during our time with our French service provider.
Since the time stamp above, we have had no access to our equipment and no response to our support ticket which was created shortly after. We can not continue to put our name against this level of service, even for a budget range VPS. We apologize for the inconvenience which we know has been felt by our dedicated customer base.
If you made a transaction between the 14th of August and the 14th of September 2016, you're entitled to a pro-rated account credit which can be used against any of our services. Any transactions made after the 14th of September (IE Subscription payments paid automatically) are entitled to a full monetary refund.
Existing customers, please contact us via our new support desk for further assistance. Please have a valid Bitpay or PayPal transaction at hand to confirm your identity.
Please be clear that although damaged, Virtual6 are still in business with no intentions of closing. Our dedicated server and IT services clients are unaffected by the last weeks issues. Virtual6 are set to deploy an alternative VPS solution in the coming days.